Please read this privacy policy carefully before using this website ("Website") (“Privacy Policy”). PT Tunas Wijaya Laksana and our subsidiaries, holding companies, associated companies, affiliates, agents, contractors, and service providers ("we" or "us") value your privacy and take reasonable care to protect and secure your personal data. This Privacy Policy contains information regarding how we use, gather, save, process, disclose, and protect the personal information we collect from you via various channels from time to time, including but not limited to this Website, in accordance with the rules and regulations regarding personal data under the laws of the Republic of Indonesia.

1. Consent

By using this Website and/or providing us with your personal data, you agree to be bound by the terms of this Privacy Policy and consent to our collection, use, save, process, and disclosure of your personal data. If you do not consent to the terms of this Privacy Policy, please do not access this Website or provide your personal data.

If you provide us with any personal data relating to a third party, by submitting such information to us, you warrant and represent to us that you have obtained the consent of such third party in disclosing his/her personal data to us.

We do not knowingly collect or solicit personal data from persons under the age of 18 (“Minor”). If you are a Minor, please do not use this Website or send any personal data about yourself to us.

2. Personal Data
Personal data refers to any data or information about you from which you can be identified either from that data or from that data and other information to which we have or are likely to have access. The types of personal data we may collect from you via this Website include but are not limited to:
  1. name;
  2. contact details such as phone number and e-mail address;
  3. date of birth;
  4. home address;
  5. delivery address;
  6. payment-related information such as bank account or credit card information;
  7. purchase and order history;
  8. account login details and password; and
  9. other personally identifiable information which you provide in connection with your use of this Website including in the process of creating an account and making orders and payments.

We also collect information that is sent automatically by your web browser, computer, mobile phone, tablet, or other devices. This data may include IP addresses, the address of the web page you were visiting when you accessed this Website, and other browsing information. You may change the settings of your web browser or device. Please also refer to Section 9 below regarding our usage of Cookies.

We do not collect your Resident Identity Card (Kartu Tanda Penduduk/KTP) number.

3. Collection
We may collect your personal data via this Website in the following ways:
      1. when you submit forms;
      2. when you register for an account with us;
      3. when you interact with us;
      4. when you request that we contact you;
      5. when you submit any content and/or information to us; and
      6. when you submit your personal data to us for any other reason.
When you browse this Website, you generally do so anonymously but please see Section 9 below regarding our usage of Cookies.

4. Purposes
We do not sell or trade your personal data. We may collect, use, process, and/or disclose your personal data for the following purposes:
      1. processing and maintaining your account with us and providing the services to you on the Website;
      2. providing customer support;
      3. improving our relationship with customers and our products and services;
      4. marketing our products on this Website;
      5. processing, recording, monitoring, delivering, and otherwise fulfilling your order(s);
      6. verifying and processing your personal details and payment;
      7. personalising your web user experience on this Website;
      8. complying with applicable rules, laws, regulations, and investigations by relevant authorities (“Law”) or enforcing legal rights and remedies;
      9. backing up our systems to provide for disaster recovery;
      10. upgrading or diagnosing issues with this website;
      11. conducting audits, reviews, and analysis of our internal processes, action planning, and managing commercial risks;
      12. detecting or investigating prohibited, illegal, fraudulent, or unauthorised activities;
      13. protecting the rights and safety of our customers, staff, and the public; and
      14. any other purpose relating to the above.

We will not disclose your personal data to any other person unless we have your permission to do so, are obligated under applicable Law of the Republic of Indonesia to do so, and are legally restricted from informing you in advance, or there is a reasonable requirement for such disclosure. However, this does not include trusted third parties such as our subsidiaries, associated companies, affiliates, agents, contractors, service providers and authorised third parties from time to time in order to provide our services to you). We have taken the necessary steps to ensure that we are in compliance with all obligations imposed upon us by the rules and regulations regarding personal data under the laws of the Republic of Indonesia.

We do not control and shall not be responsible for the collection, use, and protection of your personal data by any party with whom we share your personal data. In the event that the recipients of your personal data are located outside Indonesia, you agree that we may transfer your personal data subject to us using reasonable efforts to ensure that the standard of protection afforded to your personal data is comparable to the protections afforded under the rules and regulations regarding personal data under the laws of the Republic of Indonesia.

5. Security and Accuracy of Personal Data
We have implemented technology, management processes, and policies to protect and maintain customer data accuracy, but you are responsible for providing accurate and updated information to us. We have conducted reasonable methods to analyse and comply with the administrative obligation to protect your personal data. You will also be responsible for protecting your personal data by not sharing your password with unauthorised third parties, and logging out of your account after you finished using the Website.

6. Right to Access and Change Personal Data

We have a database that enables you to retain information regarding payment, delivery, trace status of your order, information regarding credit card, list of the previous transaction, e-mail address, and other personal data as mentioned in Section 2. Should you wish to view, correct, update your personal data, or if you have any other queries regarding the use of your personal information, please do not hesitate to get in touch with our data privacy officer at Please give us a reasonable period to process your requests. Please note that some information may remain in our records, including as part of anonymised aggregated data.

7. Retention, Revocation of Consent and Removal of Personal Data
We retain personal data for as long as the purpose for which the data was collected exists. We will thereafter destroy or delete the information or remove the association between you and the data unless otherwise required by the Law or accounting or business requirements. You may also request for your personal data to be removed by requesting it to us via e-mail on
 By revoking your consent to access your personal data, we may:
      1. unable to provide services to you;
      2. not remove your data entirely, especially the ones that have been available or published on our Website; and/or
      3. unable to use your personal data after the revocation, but we do not guarantee the usage of the personal data that have been provided by you before the personal data is revoked.

Hereby you agreed that we are indemnified from losses or damages that may occur due to the revocation of consent and removal of your personal data on our Website.

8. Links
This Website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of other such websites. We do not control, endorse, and shall not be responsible for the collection, use, and protection of your personal data by any third-party websites. The personal data you choose to give to third-party websites are not covered by this Privacy Policy. We encourage our users to be aware when they leave our Website and to read the privacy policies of such third-party websites.

9. Logs and Cookies

To optimise your user experience, our web server logs, files, and records non-specific user information of a generic nature in an aggregated form. Such information may be used for our internal review to improve the content of our Website, or customise the content and/or layout of our Website. We do not share such information with other third parties. A cookie is a piece of data stored on the user’s computer tied to information about the user's visit and may be used if a user's browser is set to enable cookie usage. Usage of a cookie is in no way linked to any personally identifiable information while on our Website. We may use both session ID cookies and persistent cookies to enable a more complete browsing experience on the Website for our users.

10. Notification of Changes

We reserve the right to amend, add to or otherwise vary any provision of this Privacy Policy at any time without prior notice and will post the revised Privacy Policy on this Website and other places we deem appropriate. Such changes however will have no effect on orders that were submitted before the revised Privacy Policy have been posted on this Website. You shall be bound by the Privacy Policy so amended. In any event, if you continue to use the Services provided by us after such amendment, you shall be deemed to have accepted the amendments to the Privacy Policy.

11. Contact Us

We value your opinions and feedback. If you have comments or questions regarding our Privacy Policy, or if you wish to opt-out of being contacted by us for our latest products and any other marketing information, please send an email to with your name, contact number, and relevant details so that we can assist you efficiently. We will respond to you as soon as possible.

12. Governing law

This Privacy Policy is governed by and shall be construed in accordance with the laws of the Republic of Indonesia without giving any effect to principles of conflicts of laws, and you agree to submit to the exclusive jurisdiction of the Indonesian courts.