Personal data refers to any data or information about you from which you can be identified either from that data or from that data and other information to which we have or are likely to have access. The types of personal data we may collect from you via this Website include but are not limited to:

1. name;
2. contact details such as phone number and e-mail address;
3. date of birth;
4. home address;
5. delivery address;
6. payment-related information such as bank account or credit card information;
7. purchase and order history;
8. account login details and password; and
9. other personally identifiable information which you provide in connection with your use of this Website including in the process of creating an account and making orders and payments.

We may collect your personal data via this Website in the following ways:

1. when you submit forms;
2. when you register for an account with us;
3. when you interact with us;
4. when you request that we contact you;
5. when you submit any content and/or information to us; and
6. when you submit your personal data to us for any other reason.

When you browse this Website, you generally do so anonymously but please see Section 9 below regarding our usage of Cookies.

We do not sell or trade your personal data. We may collect, use, process, and/or disclose your personal data for the following purposes:

1. processing and maintaining your account with us and providing the services to you on the Website;
2. providing customer support;
3. improving our relationship with customers and our products and services;
4. marketing our products on this Website;
5. processing, recording, monitoring, delivering, and otherwise fulfilling your order(s);
6. verifying and processing your personal details and payment;
7. personalising your web user experience on this Website;
8. complying with applicable rules, laws, regulations, and investigations by relevant authorities (“Law”) or enforcing legal rights and remedies;
9. backing up our systems to provide for disaster recovery;
10. upgrading or diagnosing issues with this website;
11. conducting audits, reviews, and analysis of our internal processes, action planning, and managing commercial risks;
12. detecting or investigating prohibited, illegal, fraudulent, or unauthorised activities;
13. protecting the rights and safety of our customers, staff, and the public; and
14. any other purpose relating to the above.

We have implemented technology, management processes, and policies to protect and maintain customer data accuracy, but you are responsible for providing accurate and updated information to us. We have conducted reasonable methods to analyse and comply with the administrative obligation to protect your personal data. You will also be responsible for protecting your personal data by not sharing your password with unauthorised third parties, and logging out of your account after you finished using the Website.

We have a database that enables you to retain information regarding payment, delivery, trace status of your order, information regarding credit card, list of the previous transaction, e-mail address, and other personal data as mentioned in Section 2. Should you wish to view, correct, update your personal data, or if you have any other queries regarding the use of your personal information, please do not hesitate to get in touch with our data privacy officer at data_officer@teckwah.com.sg. Please give us a reasonable period to process your requests. Please note that some information may remain in our records, including as part of anonymised aggregated data.

We retain personal data for as long as the purpose for which the data was collected exists. We will thereafter destroy or delete the information or remove the association between you and the data unless otherwise required by the Law or accounting or business requirements. You may also request for your personal data to be removed by requesting it to us via e-mail on data_officer@teckwah.com.sg.

 By revoking your consent to access your personal data, we may:

1. unable to provide services to you;
2. not remove your data entirely, especially the ones that have been available or published on our Website; and/or
3. unable to use your personal data after the revocation, but we do not guarantee the usage of the personal data that have been provided by you before the personal data is revoked.

This Website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of other such websites. We do not control, endorse, and shall not be responsible for the collection, use, and protection of your personal data by any third-party websites. The personal data you choose to give to third-party websites are not covered by this Privacy Policy. We encourage our users to be aware when they leave our Website and to read the privacy policies of such third-party websites.

To optimise your user experience, our web server logs, files, and records non-specific user information of a generic nature in an aggregated form. Such information may be used for our internal review to improve the content of our Website, or customise the content and/or layout of our Website. We do not share such information with other third parties. A cookie is a piece of data stored on the user’s computer tied to information about the user's visit and may be used if a user's browser is set to enable cookie usage. Usage of a cookie is in no way linked to any personally identifiable information while on our Website. We may use both session ID cookies and persistent cookies to enable a more complete browsing experience on the Website for our users.

We reserve the right to amend, add to or otherwise vary any provision of this Privacy Policy at any time without prior notice and will post the revised Privacy Policy on this Website and other places we deem appropriate. Such changes however will have no effect on orders that were submitted before the revised Privacy Policy have been posted on this Website. You shall be bound by the Privacy Policy so amended. In any event, if you continue to use the Services provided by us after such amendment, you shall be deemed to have accepted the amendments to the Privacy Policy.

We value your opinions and feedback. If you have comments or questions regarding our Privacy Policy, or if you wish to opt-out of being contacted by us for our latest products and any other marketing information, please send an email to data_officer@teckwah.com.sg with your name, contact number, and relevant details so that we can assist you efficiently. We will respond to you as soon as possible.

This Privacy Policy is governed by and shall be construed in accordance with the laws of the Republic of Indonesia without giving any effect to principles of conflicts of laws, and you agree to submit to the exclusive jurisdiction of the Indonesian courts.