1. Order and Confirmation

How do I place an order?

• Select the product you want by clicking on the product and add it to your shopping cart by clicking on the "Add to cart" button.
• To check that your items have been added to the shopping cart, click “View Cart” to verify or to make changes to your order.
• Click the “Checkout” button to confirm your order.
• You will be asked to sign in with your email address and password if you have an existing account. For first-time customers, please create an account [by clicking “Create Account”]
• You will receive an email in your registered email address for verification. Click the “Activate your account” button and you will be redirected to the website.
• Complete the shipping details – name, address and phone number. For registered account holders, click “New Address” if you want the item(s) shipped to a different address.
• Click the “Continue to payment” button and select your payment method to pay for your order.

Will I receive an email confirmation of my order?

• You will receive an order confirmation via email to confirm our acceptance of your order
• We will notify you via email within 1-3 business days when your order is ready for dispatch.
• If stock is available for a Product, reasonable efforts will be used to deliver the Product to you within 3-10 business days.

2. Not able to find the product

What if I can’t find the product I want on the online store?

• Try searching for the product using relevant keywords and/or the model number of the product.
• For other brands, please visit the Contact Us page.

3. Payment and Refund

What modes of payment do you accept?

• We accept following the payment options: Visa, MasterCard, GoPay & ShopeePay.

Why can’t my payment go through?

In order to ensure a smooth checkout, we recommend checking your credit/debit card details. Please provide the same billing address as per your bank record. Please also ensure the following:

• Your credit/debit card has not expired and there is sufficient balance available in your accounts.
• Try clearing your browser's cache and cookies. 
• Try completing the payment again, preferably using a different payment method. If the issue persists, please contact your bank or card issuer.

How will refunds be processed?

• Please refer to our Terms and Conditions. If you are entitled to a refund, upon confirmation of the refund, you will be required to return the product to us at your own expense. Refund will be processed through your original payment mode within 5-10 working days after returning the product
• Teckwah reserves the right to change these terms and conditions at any time without prior notice.

4. Delivery & Order Tracking

Is there a delivery charge?

• There is a delivery charge based on the weight of the package.

Can I change my address after I have confirmed my order?

• You are able to change the delivery address before orders are shipped out to you. Please Contact Us to change your delivery address.

Can I self-collect my product instead?

• No, Self collect is not available at this moment.

What do the following order status mean?

• “Unfulfilled” – We have received your order and we are processing your order.
• “Fulfilled” – For delivery orders, your order has been picked up by our delivery partner and you can track the delivery status via our partner’s website

How do I track my order?

• You can visit our delivery partner’s website here.
• Search the status of the delivery using the tracking number provided in your order confirmation email.

5. Returns/Exchanges

Can I return/exchange an item?

• If you have a faulty/damaged item to return/exchange, please Contact Us.
• Returns and exchanges must be made within 7 business days from the delivery of the goods.

6. Cancellation of an order

Can I cancel an order?

• Once an order is placed, we do not allow cancellations unless a Product is out of stock after you submit the order.